Support
Real help from the person who builds the apps — usually within one business day.
From inside the app
In Back in Stock, open the Help tab → “Support & feedback”. You can attach a screenshot and it comes straight to us.
Back in Stock — quick answers
The “Notify me” widget isn't showing
It appears only on Online Store 2.0 themes, and only when the product (or selected variant) is tracked, set to “don't sell when out of stock”, and currently sold out. Add the app block in Online Store → Themes → Customize → Add block → Apps → “Back in Stock”, then save.
Does it work on products without variants?
Yes — any product. A simple product counts as a single item; a product with options shows the form for the exact sold-out variant the shopper is viewing.
Will shoppers get false “back in stock” emails?
No. Before every send we re-verify live that the item is genuinely purchasable online. If it sold out again, we simply don't send.
Where do the emails come from?
From our verified sending domain, showing your store name — it works immediately, with a one-click unsubscribe in every email.
How do I upgrade or cancel?
Open the app's Plan & billing tab. Pro is a flat $19/month via Shopify's own billing — no per-contact fees. Cancel anytime.
How do I get a shopper's data, or delete it (GDPR)?
Every alert has one-click unsubscribe, which also erases the entry. For a formal request, use Shopify's customer-data tools or email us — see our
Privacy Policy. We respond within 30 days.